Telesec

Frequently asked questions

General questions

1. Why am I unable to open the previously sent attachments in a decrypted e-mail I have received?

2. Why is the e-mail I receive in response to my signed reply of the registration e-mail not encrypted?

3. I received an e-mail via encrypted PDF document, but cannot find the e-mail attachment in the PDF. Where do I find the attachment?

4. Why am I unable to open ZIP archives in Adobe Acrobat Reader?

5. I have received an encrypted e-mail for no reason. Why do I receive an encrypted e-mail?

6. You cannot use S/MIME to send encrypted e-mails.

Questions about the WebMail service

1. Why am I unable to reach the website for using the WebMail service (e.g., error message "443—Unknown Host" display)?

2. Why am I unable to receive e-mails larger than 10MB when using the WebMail service?

3. I cannot find my registration e-mail but haven't registered yet, so I cannot log in. What should I do?

Questions about registration/usage

1. Is there a charge for registering at and using the E-Mail Encryption Gateway?

2. I forgot my password and cannot reset it even when using the security questions. How can I access my e-mails now?

nach oben

zurück

drucken